Professional Readiness: Navigating Change in the Digital Era for Customer facing Roles

Adapting to Change in the Digital Era

Provider: BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD.

Course ID: TGS-2024048156

Full Fee: $940.00

Add To Wishlist

Overview

This program is designed for professionals in customer-facing roles such as Customer Service Representatives, Call Center Officers, Store Advisors, and Service Crew members who m to embrace change through technology literacy. The course equip learners with essential skills and insights needed to navigate the fast-changing landscape efficiently.

Learning Objectives

• Identify Local and Global Trs: Understand how global shifts impact your role.

• Types of Workplace Diversity: Recognize different forms of diversity within the workplace and their significance.

• Describing Learning Opportunities: Learn about opportunities for professional growth through technological advancements.

• Factors Influencing Learning: Understand what affects the learning process in a digital age.

• The Impact of Changes: Analyze how technology and societal changes influence personal and professional lives.

• Employability Adjustments: Summarize the necessary changes to enhance your career prospects.

• Competency Gaps Interpretation: Assess gaps between current skills and future requirements, applying strategies to overcome barriers.

Who Should Enroll?

This program targets retl sector employees who require skill enhancement for adopting technological advancements. It is ideal for those with experience in sales or customer service looking to improve their digital literacy and develop a growth mindset. The course specifically caters to beginners ming to build foundational skills in technology literacy.

Course Requirements

• Education Level: Lower Secondary.

• English Proficiency: ES WPLN L3 or equivalent, enabling effective communication and comprehension.

• Attitude: Possess strong responsibility towards work tasks, contribute positively to business operations, and demonstrate enthusiasm for engaging with retl activities.

Keyword Tags

PSEA Workfare_Absentee Payroll Workfare_Trning Commitment

Contact Information

For more information or inquiries:

Mr. Sheikh Muhammad

Phone: 87481244

Eml: [email protected]

Subsidies Inquiry

For self-sponsored and employer-sponsored individuals looking to take advantage of the Subsidy for Skills Gning SSG program, you can view detled information on funding options through our course platform.

Course Duration:

• Total Hours: 23.00 hours

• Language: English

Visit Trning Provider's Website

Enrollment Inquiry

To register or learn more about the application process and how to determine your eligibility for subsidies, please visit the trning provider’s website and contact them directly.

Detled Fee Structure

that this fee includes potential subsidies avlable. You are encouraged to consult with the trning provider for personalized advice on subsidy eligibility and the net amount you will be responsible for paying.
This article is reproduced from: https://www.myskillsfuture.gov.sg/content/portal/en/training-exchange/course-directory/course-detail.html?courseReferenceNumber=TGS-2024048156

Please indicate when reprinting from: https://www.511o.com/Vocational_training_school/Digital_Transition_Tools_for_Service_Professionals.html